How does Netflix Work?
Netflix an online service that provides on-demand streaming media for a monthly rate.
What do I need to "Stream Music or TV"?
Newer TV's come with built-in WIFI connectively that allows wirelessly to your home WIFI connections. There are also secondary devices that allow you to connect wirelessly, examples are ROKU, Apple TV, etc. If your TV has a network connection port, you can also connect using a network cable known as a RJ45 connector cable.
How do I do video calls?
Depending on your device or application used, video calls can be made with our broadband connection. Video calls vary on the type of device and application used. Skype and FaceTime are the more popular applications used to make video calls.
Am I able to connect my internet to my Dish Network/DirecTv?
Yes. If your receiver comes with a network connection port. A cable may be connected directly from the KHI box or router, into the network connection port on your receiver. During installation, please advise your technician if you need assistance with connecting your internet to your receiver.
How do I set up my laptop/tablet wirelessly?
To connect a WIFI enabled device, sign in using your WIFI name and password. Once the connection is made, you will be able to get the internet within range of the WIFI router.
What is the range capability of the router?
Depending on your router and the signal strength, most WIFI routers can reach up to the distances of 100 yards.
What happens if I unplug the router on the "blackbox" when I move my furniture?
The first thing is you will lose connection to the internet. if this happens, plug back in and allow to make a connection and your internet should be back on. If not, recycle the power again and unplug for 10 seconds and plug back in and your connection should be restored.
Is there a data cap?
No. Unlike cellular and satellite internet connections, we do not have data caps or overages. You pay one rate with no fees or taxes.
Where can I buy a longer data cable at?
At any local electronics store or any store with a electronic department.
Does KHI honor the warranty on the Router?
If your purchase a WIFI router from KHI, the warranty will be as stated on the manufacture box and instructions giving to you at the time of installation.
What's a Smart TV?
A smart TV is a TV that allows you to connect to the internet through either a cable or wirelessly. Once connected to the internet, you then are able to stream movies or surf the internet.
How secure is the network?
Network security comes in many forms such as; security provided by your internet or service provider (ISP), a password protected WIFI connection, and additional security software installed on your devices.
Do I need a phone line?
No. A phone line is not needed to have KHI internet services.
Do I need a router?
Yes, if you are wanting to connect multiple devices wirelessly. You may purchase or lease a router directly from KHI. You are also able to purchase a router outside of KHI. Please review the list of KHI recommended routers in the "Application and Forms" section.
How will I receive my monthly KHI bill?
Your monthly KHI bill will be mailed to the address on file. It is a separate bill from your monthly POLUA utility bill.
How many devices can I connect to the WIFI router?
There is no set limit as to how many devices can be connected to a WIFI router. Factors that can be decrease performance are based on services enabled on the router, bandwidth speed, and the devices internal power and memory.
