CARES ACT - Point to Point / Point to Multipoint KHI Upgrade Project:
Update 01/18/2022
Dear KHI Customers,
Thank you for your patience during our project roll out. A complete network upgrade takes time to implement but The Pueblo of Laguna, Pueblo of Laguna Utility Authority and Kawaika Hanu Internet are working collaboratively with project contractor Advanced Communications & Electronics / Tower to hit objectives in a timely manner. As mentioned in a previous public announcement (11/01/2021) this upgrade will require internet disruption and complete outages. These outages are necessary for us to move equipment, radios, and network devices from the old towers and cabinets to newly installed infrastructure. This update will provide you with information on scheduled outages and customer equipment upgrades.
The following is a 2 week look ahead:
· NO NETWORK OUTAGES ARE SCHEDULED AT THIS TIME
· Customer premises equipment upgrade which includes a subscriber radio and Power-Over-Ethernet (POE) device has been scheduled.
If you are not home or available, do not worry we will install the exterior equipment and leave information on or near the front entrance of your home. You can also call our front office if you have any questions related to the customer equipment upgrade, 505-552-9631. KHI and ACE technicians will be wearing masks and following COVID – 19 safe practices per the CDC guidelines and POL Executive order.
Scheduled customer equipment upgrades: (Times and Dates are subject to change)
· Mesita – January 31, 2022 – February 04, 2022, 8:00 am – 4:00 pm
Thank you for your patience and understanding as we strive to provide you better broadband speeds and services.
KHI Staff
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