Main Line: (505) 552-9631
The PoLUA is a wholly owned Tribal Entity responsible for providing essential governmental service to the Laguna Community.
Main Line: (505) 552-9631
The PoLUA is a wholly owned Tribal Entity responsible for providing essential governmental service to the Laguna Community.
WEEKEND HOURS - The Transfer Station will be open for public dumping on a bi-weekly basis. Hours of operation will be from 8:00 am to 12 Noon. The opening on Saturday's will follow a staggered schedule as follows.
Check back for August schedules.
SUMMER SERVICE SCHEDULE - Beginning June 14, 2021 the Transfer Station will be implementing its Summer Service Schedule for residential curbside pickup and Septic Pumping.
Pickup services will begin at 7:00am Monday - Friday with no changes in normal pickup days. Please make sure your Hurby is at its designated location on or before 7:00am on the day of your pickup.
Thank you for your cooperation!
Dear KHI Customers,
Thank you for your patience during our project roll out. A complete network upgrade takes time to implement but The Pueblo of Laguna, Pueblo of Laguna Utility Authority and Kawaika Hanu Internet are working collaboratively with project contractor Advanced Communications & Electronics / Tower to hit objectives in a timely manner.
As mentioned in a previous public announcement (03/02/2021) this upgrade will require internet disruption and complete outages. These outages are necessary for us to move equipment, radios, and network devices from the old towers and cabinets to newly installed infrastructure. This update will provide you with information on scheduled outages and customer equipment upgrades.
The following is a 4 week look ahead:
Scheduled Internet outages: (Times and Dates are subject to change)
Affecting Service Area: Encinal (July 28th is a Fall-back date and may not be needed.)
August 4th and 5th, 2021, 7:00 am – 1:00 pm
Affecting Service Areas: Laguna, Encinal, New Laguna, Paraje, Seama, Highland Meadows, and Casa Blanca’s customers who connect to Laguna’s tower
Customer premises equipment upgrades which include a radio and POE device at our customers residence and businesses will commence after the work scheduled above has been successfully completed. If you are not home or available, do not worry we will install the exterior equipment and leave information on or near the front entrance of your home.
You can also call our front office if you have any questions related to the customer equipment upgrade, 505-552-9631. KHI and ACE technicians will be wearing masks and following COVID – 19 safe practices per the CDC guidelines and POL Executive order.
Scheduled customer equipment upgrades: (Times and Dates are subject to change)
Please share this information with friends and family
Thank you for your patience and understanding as we strive to provide you better services.
KHI Staff
Attention KHI Customers-
Please be advised we are aware of an internet outage that is causing no internet to some or all of our customers.
We are working to resolve this issue and will provide updates as they become available.
We apologize for the inconvenience and ask for your patience.
Thank you
KHI Staff
Update 01:
Internet outage is due to a power outage in the Paraje area which is affecting our Paraje Monopole.
The Paraje Monopole provides internet service to the following areas: Paraje, Seama, Laguna, Encinal, Highland Meadows and some Casa Blanca customers.
Continental Divide Electric has been notified and is dispatching technicians to help resolve this issue. Troubleshooting your router at this time is not necessary.
We will provide an update once the power comes back on.
Thank you for your patience and we apologize for any inconvenience.
Thank you
KHI Staff
Update 02:
Attention KHI Customers-
Thank you for your patience. At this time the internet connection has been tested and the internet is back up. We will continue to monitor the network .
If your internet didn’t re-establish connection please do the following:
Unplug the power cord to your router only. (The router is the device installed in your home with 2 or 3 antennas- DO NOT UNPLUG THE RADIO AT THIS TIME)
Leave unplugged for 10 minutes, after 10 minutes plug the routers power cord back in.
Let your router power up for 10 minutes, then check for internet.
If no internet is established, Try the process once more.
If no internet is established this time, you will have to reset the router. If you haven’t tried this before, you can call our 24/7 Tech Support Line @ 1-855-326-6017 and they can assist you.
To reset the router - Locate the rest button on your router, it’s a pin hole looking button big enough to put a paperclip into. It’s usually on the back or bottom of the router. The white routers have a button on the back right side of the router that says WPS/Reset.
While the router is powered on, using a paper clip, press in the reset button for 10 seconds or until you see the lights on the front of the router start to blink. Allow the router to go through the reset process (5 to 10 minutes). Check for internet connection by opening a browser and pulling up a website. IF you are unable to connect please call our 24/7 Tech Support Line @ 1-855-326-6017 and they can assist you.
We apologize for the inconvenience and thank you once again for your understanding.
Thank you
KHI Staff
The Pueblo of Laguna Utility Authority has completed its Annual CCR for the Pueblo of Laguna domestic water supply systems. Systems included in the CCR are: Paguate, Encinal and Laguna Valley. - - Public Water System #: 063520111 (Laguna Paguate)
- Public Water Sytem #: 063501111 (Laguna Encinal)
- Public Water System #: 063503111 (Laguna Valley)
The Pueblo of Laguna Utility Authority is now accepting applications for Payment Assistance. Payment Assistance is available for qualifying customers. For more information contact our offices at (505) 552-9631.
During inclement weather conditions, solid waste services may be altered or delayed.
POLUA IS MAKING IT EASIER TO PAY YOUR MONTHLY BILL. YOU MAY CHOOSE TO PAY USING OUR
On-line Bill Pay or by using the Automated Telephone Service. Click HERE for more information.
Monday - Friday
8:00 am - 4:30 pm
CLOSED: 12:00 pm - 12:30 pm
**Due to COVID-19, hours of operation may vary.
The PoLUA consistently updates its website to provide you with the most current and resourceful information possible. Continue to visit our website for more information.
Thank you for stopping by!!
To learn more about how you can get connected to the world through advanced technology, visit the KHI Page.
The PoLUA is now accepting applications for LIHEAP assistance. To get assistance with your gas, electric bills, including firewood, click on the button below.
As the parent company of our subsidiaries, we've been working diligently to build long-term sustainability through new business development ventures. In a collaborative effort with K'awaika Hanu Internet (KHI), we are embarking on a full-scale fiber transport network initiative. Our objective with this initiative is to plan, design and construct a high caliber fiber optic infrastructure to support high speed internet to the premises within the Laguna Communities.
On the other side of the organization , we've completed a comprehensive business plan for Plumbing and HVAC company. The objective of this component is to provide affordable and professional plumbing and HVAC services within the Laguna Community as well as Outside of the reservation boundaries. Lastly, we have established a plan to "Grow Our Own" through strategic partnership with key organizations. The plan is an alternative solution to employment through an education pipeline, otherwise known as an Apprentice to journeyman Program.
Transparency
We are committed to open communication, trustworthiness and honesty
Respect
Though our cultural and identity, we embrace one another as a workforce including our customers
Accountability
We pledge to be responsible, truthful and effective our daily operations
Integrity
Through our commitment to professionalism, we will fulfill our commitment and take ownership
Leadership
By employing effective guidance and support, we recognize our roles and responsibilities through empowerment
We love our customers, so feel free to visit during normal business hours.
Pueblo of Laguna Utility Authority 6 Arrowhead Road Laguna, NM 87026 US
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