Pueblo of Laguna Utility Authority
A Tribally Owned Entity
Pueblo of Laguna Utility Authority
A Tribally Owned Entity
CUSTOMER SERVICE ANNOUNCEMENT from the transfer station
Transfer Station Operations
Beginning Monday August 3rd, the Transfer Station will be open Monday - Friday 8:00 am to 4:30 pm.
With the change in hours of operation – Monday – Friday 8:00 am to 4:30 pm, the Solid Waste Department has modified its residential trash pick-up schedule for the areas of Laguna and Paguate only.
Beginning August 7, 2020, trash pick-up will resume back to the original routes. Please make sure that your Hurby is at the designated location to have your trash picked up. If your trash is not picked up, please call the Transfer Station at (505) 235-2480 or the main office at (505) 552-9631.
When visiting the Transfer Station, face masks are required.
Thank you and Stay Safe!!
Customer service information announcement from KHI - 8/11/20
Public Announcement – Laguna Tower
Laguna Tower replacement update 8/11/2020
Dear KHI Customers,
On August 5, 2020, K'awaika Hanu Internet and Advanced Tower Communications, Inc. successfully completed the Point to Point (PTP) equipment cut over. When the temporary tower and backhaul link were installed we had to adjust various configurations and equipment to make sure our customers were receiving internet although it was at slower speeds. Now that the new tower and equipment is up and running we are making adjustments and running tests to maximize throughput.
During the next few weeks we will be making configuration changes to access points and subscriber modules (Customer radios) to optimize the new equipment. Some of this work will include a KHI technician realigning a customer’s radio. Once this work is completed, KHI customers in the Laguna, New Laguna, Encinal, some Casa Blanca and Highland Meadows areas will begin to experience improved performance on their internet service. We are pleased to report some customers are already reporting faster throughput and speeds.
KHI will use funding it has received to make additional upgrades to the network. Our goal is to make continued upgrades that will eventually result in a network that can offer faster speeds and reliability.
New Installations update – We will be installing internet soon with modified COVID-19 safety procedures. If you have been put on the waiting list our customer service representative will be calling you to get your application processed. For customers wanting to submit an application we will have hard copies outside of our office, return your completed paperwork to our payment box and our CSR will contact you. An online pdf application will be available on our website by the end of the week for download.
We apologize for the inconvenience but appreciate all the support we have received from our community. We have seen an overwhelming appreciation for what we are trying to do for our customers. Thank you for your advice and prayers as we continue to strive to provide you better services.
We value our customers and want to thank you in advance and for your patience and support.
KHI Staff
IMPORTANT INFORMATION REGARDING COVID-19 (CORONAVIRUS)
Download PDFAmended Executive Order #1, 6/24/2020
PoL Executive Order - COVID-19
Please help us all stay safe by complying to these orders of the Pueblo of Laguna.
Core Values - TRAIL
Transparency
We are committed to open communication, trustworthiness and honesty
Respect
Though our cultural and identity, we embrace one another as a workforce including our customers
Accountability
We pledge to be responsible, truthful and effective our daily operations
Integrity
Through our commitment to professionalism, we will fulfill our commitment and take ownership
Leadership
By employing effective guidance and support, we recognize our roles and responsibilities through empowerment
ALERTS
Weather Conditions
Weather Conditions
Weather Conditions
During inclement weather conditions, solid waste services may be altered or delayed.
On-Line Bill Pay
Weather Conditions
Weather Conditions
POLUA IS MAKING IT EASIER TO PAY YOUR MONTHLY BILL. YOU MAY CHOOSE TO PAY USING OUR
On-line Bill Pay or by using the Automated Telephone Service. Click HERE for more information.
Hours of Operation
Weather Conditions
Hours of Operation
Monday - Friday
8:00 am - 4:30 pm
CLOSED: 12:00 pm - 12:30 pm
Contact Us
Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours.
Pueblo of Laguna Utility Authority
Pueblo of Laguna Utility Authority 6 Arrowhead Road Laguna, NM 87026 US
Hours
Open today | 08:00 am – 04:30 pm |
Copyright © 2019 Pueblo of Laguna Utility Authority - All Rights Reserved.
Powered by GoDaddy Website Builder